Refund Policy

At AUREVA, we want you to have enough time to genuinely try your ritual.

That’s why every AUREVA Lymphatic Contour Face Brush is backed by our 60-night ritual guarantee. We recommend using the brush consistently as directed, since many customers notice early de-puffing quickly, while contour and tone can build over several weeks of daily use.

60-Night Ritual Guarantee

If you’ve used your brush consistently and feel it isn’t right for you, you may request a return within 60 nights of delivery for a refund.

To start a return, email us at support@aurevabody.store with:

• your order number
• the email used at checkout
• a short note letting us know you'd like to use the 60-night guarantee

Eligibility

To keep the policy fair for both our customers and our small business:

• The request must be made within 60 nights of delivery
• The item must have been purchased directly from AUREVA
• The brush must be returned to us before a refund is issued
• The item should be cleaned before return
• Only one refunded brush per customer/household may be eligible under the 60-night guarantee unless otherwise approved by our support team

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or offer refunds on:

• gift cards
• final sale or clearance items
• replacement items sent under customer service resolution
• products purchased from third-party retailers
• bundles, gifts, or bonus items that are not returned with the main order when applicable

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@aurevabody.store with your order number and a photo of the issue. We’ll make it right as quickly as possible.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.

Original shipping charges are non-refundable.

If you received a free gift or promotional item with your order, we may deduct its value from your refund if it is not returned with the order where applicable.

Refund Process

Once your return is received and inspected, we’ll notify you when your refund is approved.

Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges at this time. If you need help with an issue, contact us at support@aureavabody.store and we’ll do our best to help.

Order Changes and Cancellations

Because we aim to process orders quickly, we cannot guarantee changes or cancellations once an order is placed. If you need help, contact us as soon as possible at support@aurevabody.store.

Chargebacks and Abuse

We reserve the right to refuse returns or refunds in cases of suspected abuse, excessive return activity, or policy misuse.