Shipping Policy

Shipping Policy

At AUREVA, we aim to get your order to you quickly and smoothly.

Order Processing

Orders are typically processed within 1-3 business days.

During high-volume periods, launches, promotions, or holidays, processing may take slightly longer.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected delivery method.

We currently offer free shipping on orders over $30 where available.

If your order does not qualify for free shipping, the shipping cost will be shown before you complete your purchase.

Estimated Delivery Times

Estimated delivery times vary by destination and shipping method selected at checkout.

Typical delivery estimates:

  • Domestic orders: 3–7 business days after dispatch
  • International orders: 7–14 business days after dispatch

Please note these are estimates only and are not guaranteed delivery windows.

Express Shipping

Where available, express shipping options may be offered at checkout.

If your order qualifies for a promotional express shipping offer, that offer will be shown on the site or at checkout.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear after dispatch.

Shipping Delays

While we do our best to ensure timely delivery, AUREVA is not responsible for delays caused by:

  • carriers
  • customs processing
  • weather disruptions
  • incorrect shipping information
  • high seasonal demand
  • events outside our control

If your order is delayed, we recommend checking your tracking link first. If you still need help, contact us at support@aurevabody.store.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided and the order has not yet shipped, please contact us as soon as possible at support@aurevabody.store.

If an order is returned to us due to an incorrect address, the customer may be responsible for any reshipping costs.

Lost, Stolen, or Marked-as-Delivered Packages

Once a package has been handed to the carrier, delivery is managed by the shipping provider.

If your tracking shows your package as delivered but you have not received it, please:

  • check around your delivery location
  • ask household members or neighbors
  • contact the carrier directly

If you still need help, email support@aurevabody.store and we’ll do our best to assist.

AUREVA is not responsible for stolen packages after confirmed delivery.

International Orders, Duties, and Customs

For international orders, customs duties, import taxes, or local handling fees may apply depending on your country.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Split Shipments

In some cases, orders may ship in separate packages depending on stock availability, warehouse routing, or bundled items.

If this happens, you will receive tracking details for each shipment.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery at support@aurevabody.store with your order number and clear photos of the package and product.

We’ll review the issue and work to resolve it as quickly as possible.

Contact

For shipping questions, please contact us at support@aurevabody.store.